Domestic Customer Service Agent

Job Reference: DCSA1

Role Summary:

Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Domestic Customer Service Agent Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Handling a high volume of calls
  • Communicating with customers via phone, email, live chat, or face-to-face
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with colleagues, as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Skills and Experience required:

  • Gained at least one years’ relevant experience preferably in a customer service
  • Have good communication skills with an excellent telephone manner
  • Have demonstrated a good working knowledge of Excel and Word
  • Organised, diplomatic and a good team player
  • A proven ability to work to targets and timelines


  • Hours: 39 hours per week – 9:00 am to 6:00 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
  • Required to work Saturdays and Public Holidays (rotational basis)
  • Permanent contract subject to 6 months probation
  • Must have own transport

How To Apply:

If you’re interested in this position, please submit your CV & Cover letter to Please input the JOB REFERENCE of the role you wished to be considered for, as the subject line in the email